Cisco Cisco Unified MeetingPlace for IBM Lotus Notes 빠른 설정 가이드
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems When Joining a Meeting
12
4.
Check the Windows Event Viewer and Application log, for any errors related to the Windows
server.
server.
See the following sections for additional details:
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Some Users Cannot Join the Meeting
Problem
Some users are able to join the web conference but others are not.
Solution
Make sure that those who are unable to join have the following:
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Network connectivity (that is, are they connected through a switch or a hub?)
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Internet access
If users have network connectivity and Internet access, complete the following checks:
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Make sure that users can view the Connect button from the Cisco Unified MeetingPlace
Web Conferencing Meeting Information page.
Web Conferencing Meeting Information page.
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Determine if users are attending the web conference over a network or dial-up connection. If users
are attending on a dial-up connection, it is possible that the Web Server is disconnecting them
because their connection is too slow.
are attending on a dial-up connection, it is possible that the Web Server is disconnecting them
because their connection is too slow.
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If external users are unable to join a web conference, it is possible that you configured the Web
Server hostname incorrectly. Make sure that you followed the steps in
Server hostname incorrectly. Make sure that you followed the steps in
in the
module.
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If external users are accessing web conferencing through a proxy server, it is possible that you
configured the proxy server in a way that does not allow access to the web conference. For proxy
server requirements, see in the
configured the proxy server in a way that does not allow access to the web conference. For proxy
server requirements, see in the
module
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It is possible that you need to configure the Web Server to use Secure Sockets Layer (SSL) so that
external users can join a web conference using an HTTPS connection. Even if external users are
behind a proxy server, they should be able to join a web conference. For SSL configuration details,
see
external users can join a web conference using an HTTPS connection. Even if external users are
behind a proxy server, they should be able to join a web conference. For SSL configuration details,
see
in the
module.
Cannot Join Due to MPAgent Problem
Error Message MPAgent is not available, please try again later.
Explanation
The Cisco Unified MeetingPlace Agent Service is either down or not responding.
Recommended Action
Stop and restart the Cisco Unified MeetingPlace Web Conferencing Service.