Cisco Cisco Web Security Appliance S690 사용자 가이드
13-10
Cisco AsyncOS 8.0.6 for Web User Guide
Chapter 13 File Reputation Filtering and File Analysis
Troubleshooting File Reputation and Analysis
Related Topics
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Troubleshooting File Reputation and Analysis
•
•
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Log Files
In logs:
•
AMP
and
amp
refer to the file reputation service or engine.
•
Retrospective
refers to verdict updates.
•
VRT
and
sandboxing
refer to the file analysis service.
Advanced Malware Protection information is logged in Access Logs or in AMP Engine Logs. For more
information, see the chapter on monitoring system activity through logs.
information, see the chapter on monitoring system activity through logs.
Multiple Alerts About Failed File Reputation Queries
Problem
You receive multiple alerts about failures to query the file reputation service.
Solution
•
Ensure that you have met the requirements in
.
•
Check for network issues that may prevent the appliance from communicating with the cloud
services.
services.
•
Increase the Query Timeout value:
Select Security Services > Anti-Malware and Reputation . The Query Timeout value is in the
Advanced settings area of the Advanced Malware Protection Services section.
Advanced settings area of the Advanced Malware Protection Services section.
File Upload for Analysis Fails Repeatedly
Problem
You receive an alert that uploading files for analysis has failed repeatedly.
Solution
•
Ensure that you have met the requirements in
.
•
Check your network for issues.
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If the problem persists, contact Cisco support.