Cisco Cisco Agent Desktop 10.0 사용자 가이드
Supervisor Record Viewer
Field
Description
Lifetime
The length of time the recording is archived. Normal is 7 days, Exten-
ded is 30 days.
ded is 30 days.
Date Recorded
Appears only when “Extended Lifetime” is selected in Day Select. The
date the recording was made.
date the recording was made.
Note: A license is used whenever a playback is in progress and released when the playback
ends. If no licenses are available when you attempt to play back a recording, this error message
is displayed: “A licensing error has occurred. Please try again in five minutes. If the problem
persists, please see your log file or System Administrator for details.” You must wait until a
license is released and available in order to review any recordings.
ends. If no licenses are available when you attempt to play back a recording, this error message
is displayed: “A licensing error has occurred. Please try again in five minutes. If the problem
persists, please see your log file or System Administrator for details.” You must wait until a
license is released and available in order to review any recordings.
Note: In a High Availability system, recordings can be stored on either of the two recording
servers, and all are displayed in Supervisor Record Viewer. If one of the servers becomes inactive
and cannot be accessed, the recordings stored on that server cannot be played, even though
they continue to be displayed in Supervisor Record Viewer. If you attempt to play a recording
stored on an inactive server, you will see the error message, “The recording server is inactive.”
You will be able to play the recording when the server becomes active again.
servers, and all are displayed in Supervisor Record Viewer. If one of the servers becomes inactive
and cannot be accessed, the recordings stored on that server cannot be played, even though
they continue to be displayed in Supervisor Record Viewer. If you attempt to play a recording
stored on an inactive server, you will see the error message, “The recording server is inactive.”
You will be able to play the recording when the server becomes active again.
The recordings are archived as raw voice data packets; they can only be played back using the Supervisor
Record Viewer. However, if you want to save selected recordings as WAV files, you can use the “Play and
Save” button and save the recording to a folder in WAV format.
Record Viewer. However, if you want to save selected recordings as WAV files, you can use the “Play and
Save” button and save the recording to a folder in WAV format.
Unless recordings are tagged for an extended lifetime, they are automatically deleted after seven days.
If a recording is tagged for the 30-day extended lifetime, it will not be deleted until that 30-day period
expires. If you delete it manually before the 30-day period expires, it is deleted in the next folder cleanup.
Cleanups run daily at midnight.
expires. If you delete it manually before the 30-day period expires, it is deleted in the next folder cleanup.
Cleanups run daily at midnight.
To start Supervisor Record Viewer:
1. From the Supervisor Desktop menu bar, choose Tools > Recorded Files. Supervisor Record Viewer
starts with the current day selected.
2. From the Day Select section, click one of the date options to view the recordings made by your team
on that date.
To listen to a recording:
1. From the Day Select section, click the option for the date of the recording you want to review.
You can also click the Extended Lifetime option to view a list of all recordings that have been tagged
for extended 30-day archiving.
for extended 30-day archiving.
2. Select the recording you want to review.
3. Click the play button, or choose Recording > Play from the menu bar.
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