Cisco Cisco Agent Desktop 10.0 사용자 가이드

Introduction

Cisco Unified Presence Server integration

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x

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Integrated browser

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x

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Intercept

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x

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Real time display (charts)

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Real time displays (text)

x

x

x

Recording

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x

Silent monitoring

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x

x

Skill statistics

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x

x

Supervisor work flows—all actions except threshold
alerts for tree control actions

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Supervisor work flows—threshold alerts for tree control
actions

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x

Team messages

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x

x

Web page push to agents

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