Cisco Cisco TelePresence Video Communication Server Expressway
Appendix 1: Troubleshooting
General Techniques
Checking Alarms and Status
When troubleshooting any issue, we recommend that you first check if any alarms have been raised (Status >
Alarms). If alarms exist, follow the instructions provided in the Action column. You should check the alarms on both
VCS Control and VCS Expressway.
Alarms). If alarms exist, follow the instructions provided in the Action column. You should check the alarms on both
VCS Control and VCS Expressway.
Next, go to Status > Unified Communications to see a range of status summary and configuration information. You
should check this status page on both VCS Control and VCS Expressway.
should check this status page on both VCS Control and VCS Expressway.
If any required configuration is missing or invalid an error message is shown and a link to the relevant configuration
page is provided.
page is provided.
41
Mobile and Remote Access Through Cisco Video Communication Server Deployment Guide
Appendix 1: Troubleshooting