Cisco Cisco TelePresence Video Communication Server Expressway 관리 매뉴얼
■
Each cluster peer maintains its own unified log, and logs activity that occurs only on that peer.
■
Marker text is only applied to log of the current peer.
■
You can only download the diagnostic log from the current peer.
■
To add markers to other peers' logs, or to download diagnostic logs from other peers, you must log in as an
administrator to that other peer.
administrator to that other peer.
To collect comprehensive information for debugging purposes, we recommend that you extract the diagnostic log for
each peer in a cluster.
each peer in a cluster.
Creating a System Snapshot
The System snapshot page (Maintenance > Diagnostics > System snapshot) lets you create files that can be used
for diagnostic purposes. The files should be sent to your support representative at their request to assist them in
troubleshooting issues you may be experiencing.
for diagnostic purposes. The files should be sent to your support representative at their request to assist them in
troubleshooting issues you may be experiencing.
You can create several types of snapshot file:
■
Status snapshot: contains the system's current configuration and status settings.
■
Logs snapshot: contains log file information (including the Event Log, Configuration Log and Network Log).
■
Full snapshot: contains a complete download of all system information. The preparation of this snapshot file
may take several minutes to complete and may lead to a drop in system performance while the snapshot is in
progress.
may take several minutes to complete and may lead to a drop in system performance while the snapshot is in
progress.
To create a system snapshot file:
1.
Click one of the snapshot buttons to start the download of the snapshot file. Typically your support
representative will tell you which type of snapshot file is required.
representative will tell you which type of snapshot file is required.
—
The snapshot creation process will start. This process runs in the background. If required, you can navigate
away from the snapshot page and return to it later to download the generated snapshot file.
away from the snapshot page and return to it later to download the generated snapshot file.
—
When the snapshot file has been created, a Download snapshot button will appear.
2.
Click Download snapshot. A pop-up window appears and prompts you to save the file (the exact wording
depends on your browser). Select a location from where you can easily send the file to your support
representative.
depends on your browser). Select a location from where you can easily send the file to your support
representative.
Configuring Network Log Levels
The Network Log configuration page (Maintenance > Diagnostics > Advanced > Network Log configuration) is
used to configure the log levels for the range of Network Log message modules.
used to configure the log levels for the range of Network Log message modules.
Caution
: changing the logging levels can affect the performance of your system. You should only change a log level
on the advice of Cisco customer support.
To change a logging level:
1.
Click on the Name of the module whose log level you want to modify.
2.
Choose the required Level from the drop-down list.
—
A log level of Fatal is the least verbose; Trace is the most verbose.
—
Each message category has a log level of Info by default.
3.
Click Save.
Configuring Support Log Levels
The Support Log configuration page (Maintenance > Diagnostics > Advanced > Support Log configuration) is
used to configure the log levels for the range of Support Log message modules.
used to configure the log levels for the range of Support Log message modules.
309
Cisco TelePresence Video Communication Server Administrator Guide