Cisco Cisco TelePresence Video Communication Server Expressway 관리 매뉴얼
4.
Optional. Specify a Contact email address that can be used by Cisco customer support to follow up any error
reports.
reports.
5.
Optional. Specify a Proxy server to use for the connection to the incident reporting server.
Use the format (http|https)://address:port/ such as
Use the format (http|https)://address:port/ such as
http://www.example.com:3128/
6.
Ensure that Create core dumps is On; this is the recommended setting as it provides useful diagnostic
information.
information.
Note:
If the Incident reports sending mode is Off, incidents will not be sent to any URL but they will still be saved
from the Incident detail page.
Sending Incident Reports Manually
Cisco.
To send an incident report manually to Cisco customer support:
1.
Go to Maintenance > Diagnostics > Incident reporting > View.
2.
Click on the incident you want to send. You will be taken to the Incident detail page.
3.
Scroll down to the bottom of the page and click Download incident report. You will be given the option to
save the file.
save the file.
4.
Save the file in a location from where it can be forwarded to Cisco customer support.
Removing Sensitive Information from a Report
The details in the downloaded incident report are Base64-encoded, so you will not be able to meaningfully view or
edit the information within the file.
edit the information within the file.
If you need to edit the report before sending it to Cisco (for example, if you need to remove any potentially sensitive
information) you must copy and paste the information from the Incident detail page into a text file, and edit the
information in that file before sending it to Cisco.
information) you must copy and paste the information from the Incident detail page into a text file, and edit the
information in that file before sending it to Cisco.
Viewing Incident Reports
The Incident view page (Maintenance > Diagnostics > Incident reporting > View) shows a list of all incident reports
that have occurred since the VCS was last upgraded. A report is generated for each incident, and the information
contained in these reports can then be used by Cisco customer support to diagnose the cause of the failures.
that have occurred since the VCS was last upgraded. A report is generated for each incident, and the information
contained in these reports can then be used by Cisco customer support to diagnose the cause of the failures.
For each report the following information is shown:
Field
Description
Time
The date and time when the incident occurred.
Version The VCS software version running when the incident occurred.
Build
The internal build number of the VCS software version running when the incident occurred.
State
The current state of the incident:
Pending: indicates that the incident has been saved locally but not sent.
To view the information contained in a particular incident report, click on the report's Time. You will be taken to the
manually to Cisco customer support.
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Cisco TelePresence Video Communication Server Administrator Guide