Cisco Cisco TelePresence Video Communication Server Expressway 관리 매뉴얼
Diagnostics tools
This section provides information about how to use the diagnostics tools:
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advanced logging configuration tools
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Configuring diagnostic logging
The
Diagnostic logging
tool (
Maintenance > Diagnostics > Diagnostic logging
) can be used to assist in
troubleshooting system issues.
It allows you to generate a diagnostic log of system activity over a period of time, and then to download the
log so that it can be sent to your Cisco customer support representative. You can also take and subsequently
download a tcpdump while logging is in progress.
log so that it can be sent to your Cisco customer support representative. You can also take and subsequently
download a tcpdump while logging is in progress.
To use this tool:
1. Go to
Maintenance > Diagnostics > Diagnostic logging
.
2. Optionally, select Take tcpdump while logging.
3. Click Start new log.
4. (Optional) Enter some Marker text and click Add marker.
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The marker facility can be used to add comment text to the log file before certain activities are
performed. This helps to subsequently identify the relevant sections in the downloaded diagnostic log
file.
performed. This helps to subsequently identify the relevant sections in the downloaded diagnostic log
file.
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You can add as many markers as required, at any time while the diagnostic logging is in progress.
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Marker text is added to the log with a "DEBUG_MARKER" tag.
5. Reproduce the system issue you want to trace in the diagnostic log.
6. Click Stop logging.
7. Click Download log to save the diagnostic log archive to your local file system. You are prompted to save
the archive (the exact wording depends on your browser).
The downloaded diagnostic log archive contains the following files:
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loggingsnapshot.txt - containing log messages in response to the activities performed during the logging
period
period
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xconf_dump.txt - containing information about the configuration of the system at the time the logging was
started
started
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xstat_dump.txt - containing information about the status of the system at the time the logging was started
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(if relevant) diagnostic_logging_tcpdump.pcap - containing the packets captured during the logging period
These files can be sent to your Cisco support representative, if you have been requested to do so.
CAUTION:
tcpdump files may contain sensitive information. Only send tcpdump files to trusted recipients.
Consider encrypting the file before sending it, and also send the decrypt password out-of-band.
Cisco TelePresence Video Communication Server Administrator Guide (X8.5.1)
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Maintenance
Diagnostics tools