Cisco Cisco TelePresence Video Communication Server Expressway 관리 매뉴얼
To view the information contained in a particular incident report, click on the report's Time. You will be taken
to the
to the
forwarding manually to Cisco customer support.
Incident report details
The
Incident detail
page (
Maintenance > Diagnostics > Incident reporting > View
, then click on a
report's Time) shows the information contained in a particular incident report.
This is the information that is sent to the external web service if you have enabled Incident reports sending
mode (via
mode (via
Maintenance > Diagnostics > Incident reporting > Configuration
). It is also the same
information that is downloaded as a Base64-encoded XML file if you click Download incident report.
The information contained in the report is:
Field
Description
Time
The date and time when the incident occurred.
Version
The VCS software version running when the incident occurred.
Build
The internal build number of the VCS software version running when the incident occurred.
Name
The name of the software.
System
The system name (if configured), otherwise the IP address.
Serial number
The hardware serial number.
Process ID
The process ID the VCS application had when the incident occurred.
Release
A true/false flag indicating if this is a release build (rather than a development build).
User name
The name of the person that built this software. This is blank for release builds.
Stack
The trace of the thread of execution that caused the incident.
Debug information A full trace of the application call stack for all threads and the values of the registers.
CAUTION:
for each call stack, the Debug information includes the contents of variables which may contain
some sensitive information, for example alias values and IP addresses. If your deployment is such that this
information could contain information specific to a particular person, read the
information could contain information specific to a particular person, read the
protected personal data before you decide whether to enable automatic incident reporting.
Cisco TelePresence Video Communication Server Administrator Guide (X8.5.1)
Page 348 of 563
Maintenance
Incident reporting