Cisco Cisco TelePresence Video Communication Server Expressway 관리 매뉴얼
Maintenance
3. Click Upload TMS Agent backup file.
4. The VCS checks the file and restores its contents.
4. The VCS checks the file and restores its contents.
l
If the backup file is not valid, you will receive an error message at the top of the Backup and
restore page.
restore page.
Creating a system snapshot
The System snapshot page (
Maintenance > System snapshot
) allows you to create a file that can
be used for diagnostic purposes. The file should be sent to your Cisco support representative at their
request to assist them in troubleshooting issues you may be experiencing.
request to assist them in troubleshooting issues you may be experiencing.
To create a system snapshot file:
1. Click Create system snapshot to start the download of the system snapshot file.
The preparation of the snapshot file may take several minutes to complete.
2. When the file has been created, a pop-up window appears and prompts you to save the file (the
exact wording depends on your browser). Select a location from where you can easily send the file
to your Cisco support representative.
to your Cisco support representative.
Incident reporting
The incident reporting feature of the VCS automatically saves information about critical system issues
such as application failures. You can:
such as application failures. You can:
n
configure the VCS to
to Cisco
n
from the VCS web interface
n
to Cisco (usually at the request of Cisco customer
support)
The information contained in these reports can then be used by Cisco customer support to diagnose
the cause of the failures. All information gathered during this process will be held in confidence and
used by Cisco personnel for the sole purpose of issue diagnosis and problem resolution.
the cause of the failures. All information gathered during this process will be held in confidence and
used by Cisco personnel for the sole purpose of issue diagnosis and problem resolution.
This feature is only intended for use at the request of Cisco customer support in exceptional
situations, and is off by default.
situations, and is off by default.
Incident reporting warning: privacy-protected personal data
IN NO EVENT SHOULD PRIVACY-PROTECTED PERSONAL DATA BE INCLUDED IN ANY
REPORTS TO CISCO.
REPORTS TO CISCO.
Privacy-Protected Personal Data means any information about persons or entities that the Customer
receives or derives in any manner from any source that contains any personal information about
prospective, former, and existing customers, employees or any other person or entity. Privacy-
Protected Personal Data includes, without limitation, names, addresses, telephone numbers,
electronic addresses, social security numbers, credit card numbers, customer proprietary network
information (as defined under 47 U.S.C. § 222 and its implementing regulations), IP addresses or other
handset identifiers, account information, credit information, demographic information, and any other
information that, either alone or in combination with other data, could provide information specific to a
particular person.
receives or derives in any manner from any source that contains any personal information about
prospective, former, and existing customers, employees or any other person or entity. Privacy-
Protected Personal Data includes, without limitation, names, addresses, telephone numbers,
electronic addresses, social security numbers, credit card numbers, customer proprietary network
information (as defined under 47 U.S.C. § 222 and its implementing regulations), IP addresses or other
handset identifiers, account information, credit information, demographic information, and any other
information that, either alone or in combination with other data, could provide information specific to a
particular person.
PLEASE BE SURE THAT PRIVACY-PROTECTED PERSONAL DATA IS NOT SENT TO CISCO
WHEN THE CISCO VCS IS CONFIGURED TO AUTOMATICALLY SEND REPORTS.
WHEN THE CISCO VCS IS CONFIGURED TO AUTOMATICALLY SEND REPORTS.
IF DISCLOSURE OF SUCH INFORMATION CANNOT BE PREVENTED, PLEASE DO NOT USE
THE AUTOMATIC CONFIGURATION FEATURE. Instead, copy the data from the
THE AUTOMATIC CONFIGURATION FEATURE. Instead, copy the data from the
page and paste it into a text file. You can then edit out any sensitive information before forwarding the
file on to Cisco customer support.
file on to Cisco customer support.
Incident reports are always saved locally, and can be viewed via the
page.
Cisco VCS Administrator Guide (X6.1)
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