Cisco Cisco TelePresence Video Communication Server Expressway 관리 매뉴얼
Maintenance
Sending incident reports automatically
Please read the
before you decide whether to enable
automatic incident reporting.
To configure the VCS to send incident reports automatically to Cisco customer support:
1. Go to the Incident reporting configuration page (
Maintenance > Incident reporting >
Configuration
).
2. Set the Incident reports sending mode to On.
3. Specify the Incident reports URL of the web service to which any error reports are to be sent.
3. Specify the Incident reports URL of the web service to which any error reports are to be sent.
Note that if the Incident reports sending mode is Off, incidents will not be sent to any URL but they
will still be saved locally and can be
will still be saved locally and can be
from the Incident view page.
Sending incident reports manually
Please read the
before you decide whether to send an
incident report manually to Cisco.
To send an incident report manually to Cisco customer support:
1. Go to the Incident view page (
Maintenance > Incident reporting > View
).
2. Click on the incident you want to send. You will be taken to the Incident detail page.
3. Scroll down to the bottom of the page and click Download incident report. You will be given the
3. Scroll down to the bottom of the page and click Download incident report. You will be given the
option to save the file.
4. Save the file in a location from where it can be forwarded to Cisco customer support.
Removing sensitive information from a report
The details in the downloaded incident report are Base64-encoded, so you will not be able to
meaningfully view or edit the information within the file.
meaningfully view or edit the information within the file.
If you need to edit the report before sending it to Cisco (for example, if you need to remove any
potentially sensitive information) you must copy and paste the information from the Incident detail
page into a text file, and edit the information in that file before sending it to Cisco.
potentially sensitive information) you must copy and paste the information from the Incident detail
page into a text file, and edit the information in that file before sending it to Cisco.
Viewing incident reports
The Incident view page (
Maintenance > Incident reporting > View
) shows a list of all incident
reports that have occurred since the VCS was last upgraded. A report is generated for each incident,
and the information contained in these reports can then be used by Cisco customer support to
diagnose the cause of the failures.
and the information contained in these reports can then be used by Cisco customer support to
diagnose the cause of the failures.
For each report the following information is shown:
Field
Description
Time
The date and time when the incident occurred.
Version The VCS software version running when the incident occurred.
Build
The internal build number of the VCS software version running when the incident occurred.
State
The current state of the incident:
Pending: indicates that the incident has been saved locally but not sent.
Sent: indicates that details of the incident have been sent to the URL specified in the
page.
Cisco VCS Administrator Guide (X6.1)
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