Cisco Cisco TelePresence Video Communication Server Expressway 문제 해결 가이드

Sys Temp1: +18.0 C (high = +45.0 C) sensor = thermistor

Sys Temp2: +20.0 C (high = +45.0 C) sensor = thermistor

CPU Temp: +18.0 C (high = +50.0 C) sensor = thermal diode

coretemp-isa-0000

Adapter: ISA adapter

Core 0: +35.0 C (high = +78.0 C, crit = +100.0 C)

coretemp-isa-0001

Adapter: ISA adapter

Core 1: +32.0 C (high = +78.0 C, crit = +100.0 C)

DMI code

In the event of an issue, the DMI code can provide the Cisco support engineers with a useful reference code
indicating any Engineering Change Requests that have been applied to the system in question.

Run the command cat /sys/class/dmi/id/chassis_version from a root console session and add
the resulting output or include the dmidecode.txt file from the system snapshot to the support ticket.

Board test

Run the command boarddetect from a root console session and add the resulting output to the support
ticket.

smartctl

The Linux OS includes a hard disk checker which looks at the hard disk SMART data.

This can be run by typing smartctl –all /dev/sdb2 at the command prompt from a root console
session. The output can then be attached to the support ticket.

~ # smartctl --all /dev/sdb2

smartctl 5.39.1 2010-01-28 r3054 [x86_64-pc-linux-gnu] (local build)

=== START OF INFORMATION SECTION ===

Model Family: Seagate Barracuda 7200.10 family

Device Model: ST3250410AS

Serial Number: 9RY29MGL

Firmware Version: 3.AAC

User Capacity: 250,059,350,016 bytes

Device is: In smartctl database [for details use: -P show]

ATA Version is: 7

ATA Standard is: Exact ATA specification draft version not indicated

Local Time is: Mon Apr 4 16:10:02 2011 GMT

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

General SMART Values:

RMA Procedures for Cisco VCS and TelePresence Conductor Appliances Reference Guide (X8.2)

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Logs and evidence