Cisco Cisco TelePresence Video Communication Server Expressway 문제 해결 가이드
Logs and evidence
This section describes methods to take logs, snapshots and gather other evidence.
System snapshot (from web)
The system snapshot process creates a file archive of various system files which can be downloaded to the
administrator’s PC.
administrator’s PC.
To initiate a system snapshot in X6.1 or XC1.1 and earlier:
1. Go to
Maintenance > System snapshot
.
2. Click Create full snapshot.
3. Wait for the archive to be created (this can take some time; there are a lot of files).
4. A file download dialogue should appear so that the file can be downloaded to the local pc (make sure the
PC has enough disk space).
To initiate a system snapshot in X7.0 or XC1.2 and later:
1. Go to
Maintenance > Diagnostics > System snapshot
.
2. Click Create full snapshot.
3. Wait for the archive to be created (this can take some time; there are a lot of files).
4. A file download dialogue should appear so that the file can be downloaded to the local pc (make sure the
PC has enough disk space).
Taking a snapshot reserves system resources. On a very busy system it may be advisable to initiate
snapshot at a “low traffic” period (although, do not leave it too long after the event you want to analyze).
snapshot at a “low traffic” period (although, do not leave it too long after the event you want to analyze).
The system stores only 1 snapshot archive (.tar.gz) on disk at any one time (the most recent) – in
/mnt/harddisk/snapshot.
/mnt/harddisk/snapshot.
System snapshot (from root shell)
The system snapshot process creates a file archive of various system files which can be downloaded to the
administrator’s PC.
administrator’s PC.
To initiate a system snapshot:
1. Log in to the system as root.
2. Type snapshot.sh
3. Wait for the archive to be created (this can take some time; there are a lot of files — wait for the file to
change from a .tar file to a .tar.gz file).
4. When the snapshot has been generated it will be available to scp from here: /mnt/harddisk/snapshot/ (it
is a tar.gz archive).
Taking a snapshot reserves system resources. On a very busy system it may be advisable to initiate
snapshot at a “low traffic” period (although, do not leave it too long after the event you want to analyze).
snapshot at a “low traffic” period (although, do not leave it too long after the event you want to analyze).
The system stores only 1 snapshot archive (.tar.gz) on disk at any one time (the most recent) – in
/mnt/harddisk/snapshot.
/mnt/harddisk/snapshot.
RMA Procedures for Cisco VCS and TelePresence Conductor Appliances Reference Guide (X8.2)
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Logs and evidence