Cisco Cisco TelePresence Video Communication Server Expressway 문제 해결 가이드
tandberg login: Fusion MPT misc device (ioctl) driver 3.04.14
mptctl: Registered with Fusion MPT base driver
mptctl: /dev/mptctl @ (major,minor=10,220)
This issue is due to a software issue which Cisco are aware of, and should not result in an RMA. The issue is
fixed in X6.0 and later versions of code.
fixed in X6.0 and later versions of code.
TANDBERG application / tsh will not start (VCS only)
When trying to log in as admin to a console session (SSH, telnet, serial or KVM), a message “unable to
connect to tsh” or “/tmp/hwfail exists: TANDBERG application startup inhibited” is seen:
connect to tsh” or “/tmp/hwfail exists: TANDBERG application startup inhibited” is seen:
n
Does the file /tmp/hwfail exist?
l
o
System snapshot from root shell
o
DMI Code
o
Board Test
o
Physical Evidence
n
When typing “tsh” or logging in as admin, is a message saying “cannot connect to tsh” seen?
l
Check that the system has a release key: “cat /tandberg/etc/rk” and that it is valid for the system’s serial
number and the software level that is installed.
number and the software level that is installed.
l
If there are still problems with the application not starting, collect the information as follows:
o
System snapshot from root shell
o
DMI Code
o
Board Test
o
Physical Evidence
Raise a support ticket with the collected information attached.
Note that the TelePresence Conductor has no tsh equivalent.
'preboot agent installation failure' message seen in boot log
A 'preboot agent installation failure' message can appear in the boot log if there is not a serial connection to
the VCS during boot up.
the VCS during boot up.
This is not a problem and should not result in an RMA.
RMA Procedures for Cisco VCS and TelePresence Conductor Appliances Reference Guide (X8.2)
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Troubleshooting suspected hardware issues