Cisco Cisco Web Security Appliance S170 사용자 가이드
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AsyncOS 9.0 for Cisco Web Security Appliances User Guide
Appendix A Troubleshooting
WCCP Problems
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In VMWare, the Power Off and Reset options. (These options are safe to use after the appliance has
come up completely.)
come up completely.)
WCCP Problems
Maximum Port Entries
In deployments using WCCP, the maximum number of port entries is 30 for HTTP, HTTPS , and FTP
ports combined.
ports combined.
Working With Support
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Opening a Technical Support Request
You can use the appliance to send a non-urgent request for assistance to Cisco Customer Support. When
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be
able to send mail to the Internet to send a support request.
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be
able to send mail to the Internet to send a support request.
Before You Begin
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Verify that your Cisco.com user ID is associated with your service agreement contract for this
appliance. To view a list of service contracts that are currently associated with your Cisco.com
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If
you do not have a Cisco.com user ID, register to get one.
appliance. To view a list of service contracts that are currently associated with your Cisco.com
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If
you do not have a Cisco.com user ID, register to get one.
Step 1
Choose Support And Help > Contact Technical Support.
Step 2
(Optional) Choose additional recipients for the request. By default, the support request and configuration
file is sent to Cisco Customer Support.
file is sent to Cisco Customer Support.
Step 3
Enter your contact information.
Step 4
Enter the issue details.
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If you have a customer support ticket already for this issue, enter it.
Step 5
Click Send. A trouble ticket is created with Cisco.