Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 관리자 가이드

The Cisco Unified CCX Administration Guide is written for business analysts and 
application designers who have the domain-specific knowledge required to create 
multimedia and telephony customer response applications. Experience or training 
with Java is not required but is useful for making best use of the capabilities of 
the Cisco Unified Communications family of products.

This guide is divided into three parts. 

Part 1, “Unified CCX: Overview”, provides an overview of the Unified CCX 
components and Administration web interface. 

Part 2, “Unified CCX: Configuration,” describes the tasks necessary for 
configuring Unified CCX. 

Part 3, “Unified CCX: Reference,” describes the menu options of the 
available real-time reports.

Part 1 contains the following chapters:

Describes key features of the Unified CCX system. 
Provides an overview of the configuration tasks 
necessary to configure and administer the Unified 
CCX.

Provides an overview of the Unified 
CCX Administration web interface.