Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 설치 가이드
Chapter 3 Installation Requirements, Prerequisites, and Related Procedures
Implementing Additional Applications
3-16
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
Table 3-4
Additional Applications
Application
Description
Reference
ASR and TTS
ASR applications allow callers to
choose menu options or to provide
information by speaking.
choose menu options or to provide
information by speaking.
TTS applications convert plain text
(UNICODE) into speech, which can be
played to a caller.
(UNICODE) into speech, which can be
played to a caller.
Refer the documentation that is
provided by your ASR or TTS vendor.
provided by your ASR or TTS vendor.
CAD
Portion of CAD 6.6 that resides on the
computer of a contact center agent and
that is used to handle customer
contacts.
computer of a contact center agent and
that is used to handle customer
contacts.
Note
No CAD applications can be
coresident with the Microsoft
Exchange Server.
coresident with the Microsoft
Exchange Server.
Refer the Cisco CAD Installation
Guide 6.6 for Cisco Unified Contact
Center Express, Release 7.0(1).
Guide 6.6 for Cisco Unified Contact
Center Express, Release 7.0(1).
CSD
Portion of CAD 6.6 that resides on the
computer of a contact center supervisor
and that is used to help manage a team
of agents.
computer of a contact center supervisor
and that is used to help manage a team
of agents.
Refer the Cisco CAD 6.6 Installation
Guide for Cisco Unified Contact
Center Express, Release 7.0(1)
Guide for Cisco Unified Contact
Center Express, Release 7.0(1)
Cisco Unified CCX
Editor
Editor
Lets you create, modify, validate, and
debug Cisco Unified CCX scripts.
debug Cisco Unified CCX scripts.
Refer the Cisco Unified Contact Center
Express Administration Guide at
Express Administration Guide at
and Cisco Unified Contact Center
Express Scripting and Development
Series documents at
Series documents at