Cisco Cisco Customer Voice Portal 8.0(1)

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open-hours-agent - The destination recovery target DNIS to be used when the current time
matches any open-hours-time parameter. The script will cycle through all agents sequentially
until one answers. If no one answers, (or in the case of a takeback transfer, the PSTN does
not take back the call), the script cycles through all after-hours-agent's (maximum of 50
agents).

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Syntax: open-hours-agentX DNIS

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Arguments: X = a number from 0 to 49, DNIS = target destination for the recovery
transfer.

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(When PSTN *8 takeback is desired) where:

DTMF - Indicates takeback and transfer via DTMF tones

*8 - The sequence the switch recognizes to perform the takeback.

Zero or more commas - Each comma represents a pause of 100 ms. Some switches require
a pause between the takeback sequence and the DNIS.

9875551212 - The actual DNIS to which the PSTN should transfer the call.

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 (when hookflash transfer is desired) where:

HF - Indicates takeback and transfer via hookflash relay

Zero or more commas - Each comma represents a pause of 100 ms. Some switches require
a pause between the hookflash and the DNIS.

9875551212 - The actual DNIS to which the switch should transfer the call.

Note: When using either DTMF or hookflash takeback, you need to configure the following
additional parameters on the gateway voice ports:

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 (when hairpin or SRST transfer is desired)

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 (when TBCT is desired)

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)