Cisco Cisco Customer Voice Portal 8.0(1)

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Example 5: <retry> (when a retry to the original CVP DNIS is desired)

Assuming the original Unified CVP DNIS was 4444:

<retry> will send the call to CVP using DNIS 4444

56<retry>78 will send the call to CVP using DNIS 56444478

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after-hours-agent - The destination recovery target DNIS to be used when the current time
matches any after-hours-time parameter or as a default destination if transfers to the
open-hours-agent's fail. The script will cycle through all agents sequentially until one answers
(maximum of 50 agents). If no one answers, a call-back-later message will be played to the
caller and then disconnected.

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Syntax: identical to open-hours-agent

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open-hours-time - A string representing the date or days of week and time of day that
open-hours-agent's will be used for the recovery transfer (maximum of 20 values). Month/day
has higher selection priority than days of the week. If a starting and ending time are not
specified, 0000-2359 is assumed.

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Syntax: open-hours-timeX {month/day | days-of-week}[:HHMM-HHMM]

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X = a number from 0 to 19.

month/day = month of year and day of month (no year)

days-of-week = a string of up to seven digits representing the days of the week (Sunday
= 0, Saturday = 6)

HHMM-HHMM = the starting and ending time of the period, expressed in 24-hour clock
notation.

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after-hours-time - A string representing the date or days of week and time of day that
after-hours-agent's will be used for the transfer. These do not explicitly need to be listed. If
the current date/time does not fall in an open-hours-time slot, it will default to an after-hours
agent. A typical use would be to specify holidays that would normally fall on working
weekdays. A maximum of 20 values are allowed.

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Syntax: identical to open-hours-time

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open-hours-cvptime - You may want to choose a particular recovery agent based on how
long the call had been in Unified CVP before the failure occurred. If no open-hours-cvptime
is specified, the associated open-hours-agent will be used regardless.

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Syntax:number-of-seconds

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X = a number from 0 to 19, corresponding to the associated open-hours-agent

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)