Cisco Cisco Unified Customer Voice Portal 11.0(1)

Select the Configuration Tab, then configure VXML Server properties.

In the VXML Applications Details: Filters pane, enter an inclusive filter that defines the
VoiceXML elements to include in data sent to the Reporting Server.

Optionally, enter an exclusive filter that excludes some of the data specified by the inclusive
filter.

When you finish configuring filters, click Save to save the settings in the Operations Console
database or click Save & Deploy to save and apply the changes to the VXML Server.

Shut down and then start the VXML Server and the primary and backup Call Servers.

Rules for VoiceXML Inclusive and Exclusive Filters

Inclusive and exclusive filters operate using the following rules:

•

By default, all items but the Start, End, Subdialog_Start and Subdialog_End elements are
filtered from reporting data unless they are added to an Inclusive Filter. The Subdialog_Start
and Subdialog_End elements are never filtered from reporting data unless Reporting is
disabled on the VXML Server.

•

The Exclusive Filter takes precedence over the Inclusive Filter. For example, if an application
name is in the Exclusive Filter, then all of the items of that applications are excluded from
reporting data even if a particular field or element is listed in the Inclusive filter.

•

The syntax for Inclusive/Exclusive filters is:

or

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)