Cisco Cisco Agent Desktop 8.5 설치 가이드
26-July-06
1-1
Before You Install
CAD 6.0
CAD 6.0
Overview
Install Manager guides you through the CAD 6.0 installation process. Starting
with the Select Options window (see
with the Select Options window (see
), Install Manager
allows you to select one or more packages to install, making sure that each
package is installed in the correct order.
package is installed in the correct order.
After you have successfully installed CAD into a properly-configured IPCC
Enterprise environment, run the CAD Configuration Setup tool, and licensed the
applications, the basic functionality of Agent Desktop and Supervisor Desktop
are ready to use with no further configuration required.
Enterprise environment, run the CAD Configuration Setup tool, and licensed the
applications, the basic functionality of Agent Desktop and Supervisor Desktop
are ready to use with no further configuration required.
NOTE:
You can install CAD 6.0 over versions 6.0(1), 4.4.1 and 4.6.0.
However, if you want to preserve your configuration settings and
recordings from the previous version, you must back them up and then
restore them after you install CAD 6.0. See
recordings from the previous version, you must back them up and then
restore them after you install CAD 6.0. See
for detailed information.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other
technical resources. These sections explain how to obtain the most current technical
information from Cisco Systems.
technical resources. These sections explain how to obtain the most current technical
information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL: