Cisco Cisco Unified CRM Connector 8.0 사용자 가이드
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from you contacts.
Blind transfer does not involve a consultative
call. The call will be transferred and dropped
as soon as you press B. Transfer.
call. The call will be transferred and dropped
as soon as you press B. Transfer.
Consultation Transfer
There are several scenarios for consultation
transfer, this describes completing the transfer.
See
transfer, this describes completing the transfer.
See
Working with Consultative Calls
for
instructions on rejected and aborted transfers.
•
The recipient accepts the transfer.
•
The recipient rejects the transfer and hangs
up. (See
up. (See
Working with Consultative Calls
.)
•
You abort the transfer and hang up. (See
Working with Consultative Calls
.)
Complete Transfer
1. With an active call, enter a phone number in
the destination box.
2. Press C. Transfer. This places the active
call on hold and places a consultative call
that becomes the active call.
that becomes the active call.
3. When recipient accepts the transfer, select
the held contact and press C. Transfer to
complete the transfer.
complete the transfer.
4. This will transfer the call and drop the call
from your contacts.
Conference
There are several scenarios for Conference, this
describes completing the conference. See
describes completing the conference. See
Working with Consultative Calls
for instructions
on rejected and aborted conferences.
During a conference, you may drop a party.
Instructions for this follow the conference
step-by-step.
During a conference, you may drop a party.
Instructions for this follow the conference
step-by-step.
Complete
Conference
1. With an active call, enter a phone number in
the Destination box.
2. When the recipient accepts the conference,
select the held contact and press
Conference to complete the conference and
join the calls.
Conference to complete the conference and
join the calls.
3. This will consolidate the two contacts into
one contact.