Cisco Cisco Unified CRM Connector 8.0 사용자 가이드
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Reject Transfer or
Conference
1. During a C. Transfer or Conference, the
recipient refuses the call and hangs up.
2. This drops the consultation call and leaves
the original call on hold.
3. There are two ways to retrieve the held call:
a. Select the held call and press Retrieve.
b. Press Reconnect.
b. Press Reconnect.
Swap Calls
Swapping alternatives between an active and a
held call. It places the active call on hold and
retrieves the held call to make it active.
This is especially useful when working a
consultative transfer or conference, but can be
used anytime you have two contacts.
held call. It places the active call on hold and
retrieves the held call to make it active.
This is especially useful when working a
consultative transfer or conference, but can be
used anytime you have two contacts.
Alternate Calls
1. Select the active call contact. This enables
Alternate when two calls are present.
2. Press Alternate
Reconnect
When two contacts are present, this drops the
active call and retrieves the held call and
makes it the active call. This can be used to
abort a C. Transfer or Conference.
active call and retrieves the held call and
makes it the active call. This can be used to
abort a C. Transfer or Conference.
1. Select the active call. (If both calls are on
hold, retrieve the call you wish to drop
from hold and make it active.)
from hold and make it active.)
2. Press Reconnect.
Select a favorite
call
call
1. Use the Favorite drop down to select a
contact
2. This populates the Favorite phone number
in the Destination box.
3. Use NewCall, C. Transfer or Conference to
call the Favorite number.