Cisco Cisco Agent Desktop 8.5 설치 가이드
System Requirements
March 25, 2013
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Java Runtime Environment (JRE)
JRE 1.6.0 is required to run the Java applets and JavaServer pages (JSP) used by IP
Phone Agent, Agent Desktop, CAD-BE, and Desktop Monitoring Console. JRE is
shipped with CAD 7.6 and is installed automatically with the CAD services and the
client desktops. Only JRE 1.6.0 Update 17 through Update 31 are supported.
Phone Agent, Agent Desktop, CAD-BE, and Desktop Monitoring Console. JRE is
shipped with CAD 7.6 and is installed automatically with the CAD services and the
client desktops. Only JRE 1.6.0 Update 17 through Update 31 are supported.
Mozilla Firefox
The following versions of Mozilla Firefox are the supported browsers for CAD-BE:
■
Firefox 3.0 and 3.5 on Microsoft Windows XP, Microsoft Vista, Microsoft
Windows 7, and Red Hat Enterprise Linux 5
Windows 7, and Red Hat Enterprise Linux 5
Apache Tomcat
Apache Tomcat 5.5, a Java-based webserver, is needed to work with the XML pages
displayed by IP phones. Tomcat is also used for CAD-BE, Desktop Monitoring Console,
and desktop installs. More information about Tomcat may be found at
displayed by IP phones. Tomcat is also used for CAD-BE, Desktop Monitoring Console,
and desktop installs. More information about Tomcat may be found at
http://jakarta.apache.org
. Tomcat is shipped with CAD 7.6 and is installed
automatically.
Microsoft SQL Server 2000 Desktop Engine
Microsoft SQL Server 2000 Desktop Engine (MSDE 2000) with Service Pack 4 is the
free, redistributable version of SQL Server used as an embedded database. It is
installed automatically with the CAD services.
free, redistributable version of SQL Server used as an embedded database. It is
installed automatically with the CAD services.
OpenLDAP
System configuration data is maintained using OpenLDAP V2.3.35 Directory Services
on the CAD server.
on the CAD server.
CTI OS
Computer Telephony Integration Object Server (CTI OS) must be installed on the CTI
server before installing the CAD services. You may want to edit several registry keys to
enable Agent Desktop to receive all CTI events. See
server before installing the CAD services. You may want to edit several registry keys to
enable Agent Desktop to receive all CTI events. See
for information on changing these registry keys.
Monitoring Requirements
If your system configuration uses Unified Communications Manager (Unified CM) 4.x
or Unified CM 5.x, CAD supports one kind of monitoring: CAD-based (agent-based)
monitoring. CAD-based monitoring can be implemented either through the desktop or
the server.
or Unified CM 5.x, CAD supports one kind of monitoring: CAD-based (agent-based)
monitoring. CAD-based monitoring can be implemented either through the desktop or
the server.