Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

System Requirements

March 25, 2013

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Java Runtime Environment (JRE)

JRE 1.6.0 is required to run the Java applets and JavaServer pages (JSP) used by IP 
Phone Agent, Agent Desktop, CAD-BE, and Desktop Monitoring Console. JRE is 
shipped with CAD 7.6 and is installed automatically with the CAD services and the 
client desktops. Only JRE 1.6.0 Update 17 through Update 31 are supported.

Mozilla Firefox

The following versions of Mozilla Firefox are the supported browsers for CAD-BE:

■

Firefox 3.0 and 3.5 on Microsoft Windows XP, Microsoft Vista, Microsoft 
Windows 7, and Red Hat Enterprise Linux 5

Apache Tomcat

Apache Tomcat 5.5, a Java-based webserver, is needed to work with the XML pages 
displayed by IP phones. Tomcat is also used for CAD-BE, Desktop Monitoring Console, 
and desktop installs. More information about Tomcat may be found at 

http://jakarta.apache.org

. Tomcat is shipped with CAD 7.6 and is installed 

automatically.

Microsoft SQL Server 2000 Desktop Engine

Microsoft SQL Server 2000 Desktop Engine (MSDE 2000) with Service Pack 4 is the 
free, redistributable version of SQL Server used as an embedded database. It is 
installed automatically with the CAD services.

OpenLDAP

System configuration data is maintained using OpenLDAP V2.3.35 Directory Services 
on the CAD server.

CTI OS

Computer Telephony Integration Object Server (CTI OS) must be installed on the CTI 
server before installing the CAD services. You may want to edit several registry keys to 
enable Agent Desktop to receive all CTI events. See 

 for information on changing these registry keys.

Monitoring Requirements

If your system configuration uses Unified Communications Manager (Unified CM) 4.x 
or Unified CM 5.x, CAD supports one kind of monitoring: CAD-based (agent-based) 
monitoring. CAD-based monitoring can be implemented either through the desktop or 
the server.