Cisco Cisco Agent Desktop 8.0 설치 가이드
Backup and Restore
March 31, 2014
121
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Supervisor Desktop metadata
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Agent Desktop preferences and personal phone books
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audio recordings
Use CDBRTool to back up configuration data when upgrading CAD to a newer version,
or to create a safety backup file of your CAD configuration.
or to create a safety backup file of your CAD configuration.
NOTE: If it is a redundant system, both Directory Services sides must
be running in order for the CDBRTool utility to run correctly.
be running in order for the CDBRTool utility to run correctly.
NOTE: The CDBRTool utility does not preserve recordings tagged with
the 30-day extended lifetime. In order to preserve these recordings, it
is recommended that you use the Play and Save function in
Supervisor Record Viewer to save them as *.wav files. Refer to the
Cisco Supervisor Desktop User Guide for more information.
the 30-day extended lifetime. In order to preserve these recordings, it
is recommended that you use the Play and Save function in
Supervisor Record Viewer to save them as *.wav files. Refer to the
Cisco Supervisor Desktop User Guide for more information.
To run CDBRTool:
1. On the computer that hosts the CAD base services, open a command window
and navigate to C:\Program Files\Cisco\Desktop\bin. This is the default
location for CAD utilities.
location for CAD utilities.
2. At the prompt, run the following command.
CDBRTool <switches> “<pathname>”
where:
<switches> is one of the switch combinations listed in
below
<pathname> is the folder in which backup files are located
NOTE: You cannot back up or restore CAD services LDAP
configuration data and audio files at the same time. You must run
CDBRTool twice, once to back up or restore CAD services LDAP data
and once to back up or restore audio files.
configuration data and audio files at the same time. You must run
CDBRTool twice, once to back up or restore CAD services LDAP data
and once to back up or restore audio files.
lists permissible switch combinations and their meaning.
Table 13.
CDBRTool switches (use with TAC guidance only)
Switches
Description
/B /L
Back up CAD services LDAP configuration data.
/R /L
Clear the Logical Call Center (LCC) in the CAD services LDAP database,
then restore CAD services LDAP configuration data.
then restore CAD services LDAP configuration data.
/B /A
Back up audio files.