Cisco Cisco Agent Desktop 9.0 사용자 가이드
Cisco Unified Outbound Dialer
November 2006
43
Figure 21.
Enterprise Data pane with Outbound Dialer data displayed.
Customer Callback
You can schedule a customer callback in any Outbound Dialer dialing mode.
To schedule a customer callback:
1. While in Talking or Wrapup state, click Callback.
The Callback Properties dialog box appears, displaying data about the
current customer call (see
current customer call (see
).
Figure 22.
Callback Properties dialog box.
2. In the Schedule Callback section, enter a time (HH:MM) and date
(MM/DD/YYYY) to call back the customer.
Be sure that the time you enter in the Customer’s Time field is the time in the
customer’s location, not the time in your location. You can enter the time in
12- or 24-hour format. If using the 12-hour format, you must enter AM or PM
as well.
customer’s location, not the time in your location. You can enter the time in
12- or 24-hour format. If using the 12-hour format, you must enter AM or PM
as well.
You can also change the customer number if the customer wants to be
contacted at a different phone number.
contacted at a different phone number.
NOTE: In Preview, Progressive, and Predictive modes, the number
displayed in the Customer Number field is the dialer port, not the
customer’s phone number.
displayed in the Customer Number field is the dialer port, not the
customer’s phone number.