Cisco Cisco Agent Desktop 9.0 사용자 가이드

Cisco Agent Desktop User Guide

24

September 9, 2013

 lists the shortcut keys for moving the cursor to various text elements in the 

Agent Desktopinterface so a screen reader can read the text.

 lists the shortcut keys for the integrated browser window.

Table 5. 

Main window screen reader shortcut keys 

Shortcut

Description

Ctrl+E

Selects a row in the Enterprise Data portion of the Contact 
Management pane. To open the Edit Enterprise Data dialog 
box and edit the selected entry, press Enter.

Ctrl+S

Selects a contact in the Contact Appearance pane.

Ctrl+C

Moves your cursor to the first tab position on the current web 
page of the integrated browser (if the page has fields you can 
navigate using the tab key).

Ctrl+Shift+E

Selects a row in the Contact Management Call Activity pane.

Ctrl+Shift+M

Selects the team message.

Ctrl+Shift+T

Shifts focus to the next web page of the integrated browser.

JAWSKEY

*

+ 

Page Down

* By default, the JAWSKEY is the Insert key. See the JAWS documentation for complete information 

on how to use JAWS.

Reads the status bar.

JAWSKEY

*

+T

Reads the title bar.

JAWSKEY

*

+Ctrl+n

Reads the column header along with its value, where n is the 
desired column number.



For example, the call contact appearance pane in Agent 
Desktop can be announced as “State: Connected, Calling 
Number: 1114, Called Number 1194.” For such an 
announcement, you must press JAWSKEY+Ctrl+1 to 
announce the State column header, JAWSKEY+Ctrl+2 to 
announce the Calling Number column header, and 
JAWSKEY+Ctrl+3 to announce the Called Number column 
header and their respective values.

Table 6. 

Integrated browser window shortcut keys 

Icon

Name

Shortcut

Description

Back

Alt+left arrow

Returns you to the last page you viewed.