Cisco Cisco Agent Desktop 10.5 사용자 가이드
Cisco Desktop Administrator User Guide 7.1
86
November 2006
Show Data Fields
The Show Data Fields tab (see
) configures the data fields that appear in
the contact appearance pane in Agent Desktop, and enables you to rename data
fields.
fields.
NOTE: CAD-BE agents must logout, exit, and log in again for
changes to take effect.
changes to take effect.
Configuring and Renaming Data Fields
The left pane displays the fields that appear in Agent Desktop. The right pane
displays the available fields.
displays the available fields.
NOTE: The left pane must contain at least one field.
To configure the data fields that appear in Agent Desktop:
1. Use the left and right arrows to move the available fields between the left and
right panes, and the up and down arrows to set the left-to-right order in which
the fields will appear in Agent Desktop.
the fields will appear in Agent Desktop.
2. Click Apply to save your changes.
Figure 50.
Show Data Fields tab.