Cisco Cisco Agent Desktop 8.5 사용자 가이드
Phone Book
31-Mar-06
59
Phone Book
Agents have several lists of phone numbers available to them:
■
The Recent Call List, a dynamic list of up to 100 recently called phone
numbers kept by Agent Desktop
numbers kept by Agent Desktop
■
A personal phone book, created and maintained by the agent (and
enabled/disabled by the system administrator)
enabled/disabled by the system administrator)
■
Global phone books, created by the system administrator with the Phone
Book function
Book function
The Phone Book window (see
) enables you to set up and manage the
global phone books that are shared by agents. Phone books and phone book entries
are created and maintained in the Phone Book Editor dialog box (see
are created and maintained in the Phone Book Editor dialog box (see
You can create up to 256 global phone books, each of which can have unlimited
entries. An agent can create 1 personal phone book, which can have unlimited
entries.
entries. An agent can create 1 personal phone book, which can have unlimited
entries.
Figure 33.
Phone Book window.