Cisco Cisco Agent Desktop 8.5 사용자 가이드
Cisco Agent Desktop Configuration Setup
31-Mar-06
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ICM Admin Workstation Distributor Window
Figure 12.
ICM Admin Workstation Distributor window.
Enter the host name or IP address of the ICM Admin Workstation (AW) Distributor.
■
If you have only one ICM AW Distributor, enter the information in the Primary
section.
section.
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If you are also using a secondary ICM AW Distributor, enter its location in the
Secondary section.
Secondary section.
NOTE: If you modify either of these host names or IP addresses, you must
stop and restart each Recording & Statistics service in the system.
stop and restart each Recording & Statistics service in the system.
To enable supervisors to dynamically re-skill agents on their teams using the Cisco
IPCC Agent Re-skilling Tool, check the Enabled check box in the Dynamic Reskilling
section. This tool is a web-based application. If it is located on a secured server and
requires an https URL, check the the Secured client connection check box. If you
leave this box unchecked, the URL will use the http prefix.
IPCC Agent Re-skilling Tool, check the Enabled check box in the Dynamic Reskilling
section. This tool is a web-based application. If it is located on a secured server and
requires an https URL, check the the Secured client connection check box. If you
leave this box unchecked, the URL will use the http prefix.
In the System IPCC Environment section, select Yes or No to indicate whether or not
your configuration is running in a System IPCC environment.
your configuration is running in a System IPCC environment.