Cisco Cisco Agent Desktop 8.5 사용자 가이드
Phone Books
January 16, 2013
83
Use the global phone book (
Figure 38, left
) to create and manage the global phone
books that are shared by all agents.
Use the work flow group phone book (
Figure 38, right
) to create and manage the work
flow group phone books that are shared by agents in specific work flow groups.
Use the Phone Book Editor to create and manage phone books and phone book
entries (
entries (
).
Using the Phone Book Filter
You can use the phone book filter to find phone book entries more easily. The filter
enables you to limit the entries listed in the phone book window. You can use any of
the four phone book fields to filter the entries.
enables you to limit the entries listed in the phone book window. You can use any of
the four phone book fields to filter the entries.
To use the phone book filter:
1. In the Phone Book window, select the Filter check box.
2. From the Filter drop-down lists, select how you want to filter the entries. In the
first two drop-down lists, select your filter criteria: the field to filter by, and the
filter method. In the third field, enter the filter string.
filter method. In the third field, enter the filter string.
For example, if you want to see all phone book entries for persons whose last
name begins with “J”, select “Last Name” from the first drop-down list,
“Begins with” from the second drop-down list, and enter J in the third field.
name begins with “J”, select “Last Name” from the first drop-down list,
“Begins with” from the second drop-down list, and enter J in the third field.
The flter operates as soon as you enter your filter string in the third field.
3. To stop filtering the phone book, clear the Filter check box or delete the filter
string in the third field. The entire phone book will once again be visible.
Figure 38.
Phone Book windows — global (left) and work flow group (right)