Cisco Cisco Agent Desktop 8.5 사용자 가이드
Configuring Contact Lists
November 19, 2013
195
4. Select either Last Name or First Name from the field drop-down list and a
descriptor from the drop-down list, then type one or more characters in the
search field (
search field (
).
NOTE: You can also leave the Last Name and First Name fields blank
in order to find all SMEs, or all SMEs who fit your other search criteria.
If the search returns more than 500 results, only the first 500 will be
displayed.
in order to find all SMEs, or all SMEs who fit your other search criteria.
If the search returns more than 500 results, only the first 500 will be
displayed.
5. If necessary, complete any of the following actions.
■
If you want to add another condition to the search query, click +. A new
row containing a field drop-down list, a descriptor drop-down list, and a
text field appears. Repeat step
row containing a field drop-down list, a descriptor drop-down list, and a
text field appears. Repeat step
for the new row.
■
If you want to remove the last condition from the search query, click —.
The bottom row is deleted. If you click — and the search query only
contains one condition, no change occurs.
The bottom row is deleted. If you click — and the search query only
contains one condition, no change occurs.
■
If you want to remove all of the conditions from the search query, click
Clear Filter. All of the rows except the first row are deleted, and the first
row is reset to the default value.
Clear Filter. All of the rows except the first row are deleted, and the first
row is reset to the default value.
Figure 97.
Search query with two conditions