Cisco Cisco Agent Desktop 8.5 사용자 가이드
Cisco Supervisor Desktop User Guide 7.1
20
November 2006
Team Agent State
The Team Agent State real-time display is available when you select the Team node or
Agents node in the Agents tree.
Agents node in the Agents tree.
This display presents the performance details for each agent on the team. By default,
the data displayed is sorted in ascending order by agent name.
the data displayed is sorted in ascending order by agent name.
The data is obtained from the CAD Chat service, and is for the current day starting at
midnight. The data refresh rate is 1 second, and is not configurable.
midnight. The data refresh rate is 1 second, and is not configurable.
Max Ready
The longest time the agent spent in the Ready state
today.
today.
Avg Ready
The average time the agent spent in the Ready state
today.
today.
Total Ready
The total time the agent spent in the Ready state today.
Max Not Ready
The longest time the agent spent in the Not Ready state
today.
today.
Avg Not Ready
The average time the agent spent in the Not Ready state
today.
today.
Total Not Ready
The total time the agent spent in the Not Ready state
today.
today.
Max After Call Work
The longest time the agent spent in the Work Ready or
Work Not Ready state today.
Work Not Ready state today.
Avg After Call Work
The average time the agent spent in the Work Ready
and Work Not Ready state today.
and Work Not Ready state today.
Total After Call Work
The total time the agent spent in the Work Ready and
Work Not Ready state today.
Work Not Ready state today.
Other Time
The total time the agent spent in states other than
Talking, Ready, Not Ready, Work Ready, or Work Not
Ready today.
Talking, Ready, Not Ready, Work Ready, or Work Not
Ready today.
Table 8.
Team Agent Statistics real-time display data — Continued
Column Name
Description