Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Team Agent State real-time display is available when you select the Team node or 
Agents node in the Agents tree. 

This display presents the performance details for each agent on the team. By default, 
the data displayed is sorted in ascending order by agent name.

The data is obtained from the CAD Chat service, and is for the current day starting at 
midnight. The data refresh rate is 1 second, and is not configurable.

Max Ready

The longest time the agent spent in the Ready state 
today.

Avg Ready

The average time the agent spent in the Ready state 
today.

Total Ready

The total time the agent spent in the Ready state today.

Max Not Ready

The longest time the agent spent in the Not Ready state 
today.

Avg Not Ready

The average time the agent spent in the Not Ready state 
today.

Total Not Ready

The total time the agent spent in the Not Ready state 
today.

Max After Call Work

The longest time the agent spent in the Work Ready or 
Work Not Ready state today.

Avg After Call Work

The average time the agent spent in the Work Ready 
and Work Not Ready state today.

Total After Call Work

The total time the agent spent in the Work Ready and 
Work Not Ready state today.

Other Time

The total time the agent spent in states other than 
Talking, Ready, Not Ready, Work Ready, or Work Not 
Ready today.