Cisco Cisco Agent Desktop 8.5 사용자 가이드
Re-skilling Agents
November 2006
51
Figure 18.
Supervisor Login screen.
2. Enter your Supervisor Desktop login name and password, and then click
Login.
The Agents window appears (see
).
Figure 19.
Agents window.
3. Use the search fields at the top of the window to locate the agent you wish to
re-skill.
4. Select the agent you wish to re-skill by clicking on the agent’s login name.
The Edit Agent window appears.