Cisco Cisco Agent Desktop 10.5 사용자 가이드
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The Supervisor Desktop Window
March 25, 2013
19
and other supervisors.
Table 3.
Refreshing the data display toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Refresh
Ctrl+F
Refreshes the information in the data view pane.
Table 4.
Agent state toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Logout
Ctrl+L
Logs the selected agent out of the ACD.
Ready
Ctrl+E
Changes the selected agent’s state to Ready.
Not Ready
Ctrl+N
Changes the selected agent’s state to Not Ready.
Work Ready
Ctrl+D
Changes the selected agent’s state to Work
Ready.
Ready.
Work Not
Ready
Ready
Ctrl+Y
Changes the selected agent’s state to Work Not
Ready.
Ready.
Table 5.
Call handling toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Barge-in
Ctrl+B
Enables you to join an agent’s phone conversation.
Intercept
Ctrl+I
Enables you to intercept a call while disconnecting
the agent from the call.
the agent from the call.
Table 6.
Team communication toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Chat
Ctrl+J
Opens the Chat Selection window.
Team Message
Ctrl+X
Opens the Team Message window.