Cisco Cisco Agent Desktop 8.5 릴리즈 노트
Release Notes for Cisco Agent Desktop 7.5(1)
System Requirements
System Requirements
Cisco Agent Desktop 7.5(1) is supported with Cisco Unified Contact Center Enterprise and Hosted
Edition, Release 7.5(1).
Edition, Release 7.5(1).
New and Changed Information
General
•
Discontinuation of support for Microsoft Windows 2000 Professional on PCs running desktop
applications (Agent Desktop, Supervisor Desktop, and Desktop Administrator)
applications (Agent Desktop, Supervisor Desktop, and Desktop Administrator)
•
Integration with Cisco Unified Presence
•
Support for Microsoft SQL Server 2005
•
Enhanced accessibility through additional shortcut keys
•
Additional localization in French Canadian and Norwegian
•
Support for automated updates with Windows Vista
Cisco Agent Desktop
•
Agent Desktop now requires either Microsoft Windows XP Service Pack 2,
Microsoft Windows Vista, Citrix MetaFrame Presentation Server, or
Microsoft Windows Vista, Citrix MetaFrame Presentation Server, or
Microsoft Terminal Server for Windows
•
Integration with Cisco Unified Presence, giving chat access to non-agent users
Cisco Supervisor Desktop
•
Supervisor Desktop (CSD) now requires either Microsoft Windows XP Service Pack 2 or
Microsoft Windows Vista
Microsoft Windows Vista
•
Integration with Cisco Unified Presence, giving chat access to non-agent users
•
Support for up to 10 tabs in the Supervisor Desktop integrated browser
Cisco Desktop Administrator
•
Desktop Administrator (CDA) now requires either Microsoft Windows XP Service Pack 2 or
Microsoft Windows Vista
Microsoft Windows Vista
•
Administration of integrated Unified Presence feature through a new browser-based interface named
Cisco Desktop Presence Administrator
Cisco Desktop Presence Administrator