Cisco Cisco Agent Desktop 8.5 기술 참조
Cisco CAD Service Information
256
May 2007
Problem
When Agent Desktop attempts to launch an external application, the
following error message appears: “Error Launching Application…The
system cannot find the file specified.”
following error message appears: “Error Launching Application…The
system cannot find the file specified.”
Solution
When creating a launch external application action, you must include
the extension of the application you wish to launch. For example, to
launch Windows Notepad, C:\Windows\Notepad.exe is correct, while
C:\Windows\Notepad is incorrect.
the extension of the application you wish to launch. For example, to
launch Windows Notepad, C:\Windows\Notepad.exe is correct, while
C:\Windows\Notepad is incorrect.
If the path to the executable or an argument contains spaces, it must
be enclosed in quotes, for instance, “C:\Program Files\MyFile.doc”.
be enclosed in quotes, for instance, “C:\Program Files\MyFile.doc”.
Problem
The administrator configured a task button to send an email message,
and changed the hint to Send Email (Ctrl + S). The shortcut keys do not
work.
and changed the hint to Send Email (Ctrl + S). The shortcut keys do not
work.
Solution
For any task button, you may only change the hint text. You cannot
change the shortcut key.
change the shortcut key.
Problem
The DNIS shown in the agent’s Enterprise Data is incorrect for a Cisco
Outbound Option call.
Outbound Option call.
Solution
The dialer port has not been set up as a monitored device. The
administrator must add the dialer port to the list of monitored devices
in the Enterprise Configuration dialog box in Cisco Desktop
Administrator.
administrator must add the dialer port to the list of monitored devices
in the Enterprise Configuration dialog box in Cisco Desktop
Administrator.
Problem
Enterprise Data displays data after a call has been dismissed.
Solution
Enterprise Data displays data from the last call until a new call is
received. This allows agents to use the enterprise data for after-call
work.
received. This allows agents to use the enterprise data for after-call
work.
Problem
An agent using CAD with Terminal Services logs out, closes CAD, and
then later attempts to log back in. The agent receives the message,
then later attempts to log back in. The agent receives the message,