Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 4 Building Your Application
Logging In and Logging Out an Agent
Warning
Two keys exist by default in the registry that are used by the CTI OS CIL:
WarnIfAlreadyLoggedIn and RejectIfAlreadyLoggedIn. You must not use
these keys in your desktop application. You must instead create other keys
as described in this section.
WarnIfAlreadyLoggedIn and RejectIfAlreadyLoggedIn. You must not use
these keys in your desktop application. You must instead create other keys
as described in this section.
You should create two custom values:
•
custom_WarnIfAgentLoggedIn
•
custom_RejectIfAgentLoggedIn
The custom keys you create can be set to 0 (False) or 1 (True).
The following table lists the settings to use to control how duplicate log in
attempts are to be handled:
attempts are to be handled:
To create keys to control duplicate log in attempts:
Step 1
Open the registry and navigate to: HKEY_LOCAL_MACHINE\Software\Cisco
Systems, Inc.\CTIOS\[CTI Instance
Name]\CTIOS1\EnterpriseDesktopSettings\AllDesktops\Login\ConnectionProfil
es\Name\[Profile Name].
Systems, Inc.\CTIOS\[CTI Instance
Name]\CTIOS1\EnterpriseDesktopSettings\AllDesktops\Login\ConnectionProfil
es\Name\[Profile Name].
Goal
custom_WarnIfAgentLog
gedIn
gedIn
custom_RejectIfAgentLo
ggedIn
ggedIn
To warn the agent of the
duplicate log in attempt,
but to allow the agent to
proceed
duplicate log in attempt,
but to allow the agent to
proceed
1
0
To allow the agent to
proceed with the
duplicate log in attempt
with no warning
proceed with the
duplicate log in attempt
with no warning
0
0
To not allow the agent to
proceed with a duplicate
log in attempt
proceed with a duplicate
log in attempt
0 or 1
1