Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
Chapter 9 Agent Object
Agent Object Properties
9-2
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
.
Table 9-1
Agent Properties
Keyword
Type
Description
AgentAvailability
Status
Status
INT
One of the following values:
UNKNOWN (-1), NOT AVAILABLE
(0), ICM AVAILABLE (1), or
APPLICATION AVAILABLE (2).
UNKNOWN (-1), NOT AVAILABLE
(0), ICM AVAILABLE (1), or
APPLICATION AVAILABLE (2).
AgentExtension
STRING
*
Extension associated by ACD to agent.
AgentID
STRING
*
Can be set prior to Login or after
Logout.
Logout.
AgentInstrument
STRING
*
Instrument associated by ACD to agent.
AgentState
SHORT
One of the values in
representing the current state of the
associated agent.
associated agent.
ClassIdentifier
INT
Identifies the type of this object.
Extension
STRING
Extension associated by ACD to agent.
IsSupervisor
INT
Indicates whether this agent is a
supervisor.
supervisor.
LastError
INT
Last error code, if any. Otherwise this
value is 0.
value is 0.
PeripheralID
INT
ID of peripheral.
PeripheralType
INT
The type of the peripheral.
SavedAgentID
STRING
On Spectrum, contains the user
provided data for the agent specified by
the AgentID property. On all other
switches, this property is identical to
the AgentID property.
provided data for the agent specified by
the AgentID property. On all other
switches, this property is identical to
the AgentID property.
Statistics
ARGUMENTS An arguments array containing the
statistics listed in
.