Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

*The CTI OS server imposes no restriction on the maximum length of this string. 

However, such restrictions are generally imposed by your switch/ACD 
and Cisco CTI Server. 

Consult the documentation for the switch/ACD or CTI 

Server for information on length restrictions for this string.

Statistics can be accessed by first using GetValueArray on the Agent object to 
obtain the “Statistics” arguments array and then using GetValueInt on the 
“Statistics” arguments array to obtain the desired value:

' First get the statistics arguments

Dim args As Arguments

args = agent.GetValueArray (“Statistics”)

‘ Then get the desired statistics

Dim availTimeSession As Integer

Dim loggedOnTimeSession As Integer

availTimeSession = args.GetValueInt(“AvailTimeSession”)

bargeInCallsToday = args.GetValueInt(“BargeInCallsToday”)

Not all the statistics values listed in 

 are present in every system 

configuration. Whether or not a particular statistic value is available 
depends both on the protocol version of CTI Server with which CTI OS 
connects and on the peripheral on which the agent resides.

AvailTime Session

Total time, in seconds, the agent was in the 
Available state for any skill group.

LoggedOnTime Session

Total time, in seconds, the agent has been 
logged on.

NotReadyTime Session

Total time, in seconds, the agent was in the 
Not Ready state for all skill groups.

ICMAvailable TimeSession

Total time, in seconds, the agent was in the 
ICM Available state.