Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
6-55
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
Keyword
Type
Description
InvokeID
UINT
Set to the same value as the InvokeID from the corresponding
request message.
request message.
PeripheralID
UINT
The Unified ICM PeripheralID of the ACD where the device is
located.
located.
DeskSettingsMask
UINT
A bitwise combination of the Boolean desk setting Masks listed
in
in
WrapupData
IncomingMode
IncomingMode
UINT
Indicates whether the agent is allowed or required to enter
wrap-up data after an inbound call: 0 = Required, 1 = Optional,
2 = Not allowed, 3 = Required With WrapupData.
wrap-up data after an inbound call: 0 = Required, 1 = Optional,
2 = Not allowed, 3 = Required With WrapupData.
WrapupData
OutgoingMode
OutgoingMode
UINT
Indicates whether the agent is allowed or required to enter
wrap-up data after an outbound call: 0 = Required, 1 =
Optional, 2 = Not allowed.
wrap-up data after an outbound call: 0 = Required, 1 =
Optional, 2 = Not allowed.
LogoutNon
ActivityTime
ActivityTime
UINT
Number of seconds on non-activity at the desktop after which
the Unified ICM automatically logs out the agent.
the Unified ICM automatically logs out the agent.
QualityRecordingRate UINT
Indicates how frequently calls to the agent are recorded.
RingNoAnswer Time UINT
Number of seconds a call may ring at the agent’s station before
being redirected.
being redirected.
SilentMonitor
WarningMessage
WarningMessage
UINT
Set when a warning message box will prompt on agent desktop
when silent monitor starts.
when silent monitor starts.
SilentMonitor
AudibleIndication
AudibleIndication
UINT
Set for an audio click at beginning of the silent monitor.
SupervisorAssist
CallMethod
CallMethod
UINT
Set for IPCC PIM will create a blind conference call for
supervisor assist request; otherwise will create consultative
call.
supervisor assist request; otherwise will create consultative
call.
EmergencyCall Method
UINT
Set for IPCC PIM will create a blind conference call for
emergency call request; otherwise create a consultative call.
emergency call request; otherwise create a consultative call.
AutoRecordOn
Emergency
Emergency
UINT
Set for automatically record when emergency call request.
RecordingMode
UINT
Set for the recording request go through Call Manager/PIM.
WorkModeTimer
UINT
Auto Wrap-up time out.
RingNoAnswer DN
UINT
The dialed number identifier for new re-route destination in the
case of ring no answer.
case of ring no answer.
Table 6-53
DeskSettingsMasks Values
Mask Name
Description
Numeric Value
DESK_AVAIL_AFTER_
INCOMING_MASK
INCOMING_MASK
Set for automatically consider the agent available after
handling an incoming call.
handling an incoming call.
0x00000001
DESK_AVAIL_AFTER_O
UTGOING_MASK
UTGOING_MASK
Set for automatically consider the agent available after
handling an outbound call.
handling an outbound call.
0x00000002