Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Chapter 5 Application Level Interfaces

Client Monitor Service

When the requested device or call monitor masks have been updated, the CTI Server responds to the CTI
client with the CHANGE_MONITOR_MASK_CONF message.

Client Monitor Service

The CTI client that has been granted Client Monitor service receives notifications when any other CTI
client session is opened or closed. The client may then monitor the activity of any other CTI client
session.

Table 5-36

lists the Client Monitor service messages that provide these notifications and monitor other

CTI client sessions.

MonitorID

The Monitor ID of the device or call monitor whose
call and agent state change event masks are to be
changed.

UINT

CallMsgMask

A bitwise combination of the Unsolicited Call Event
Message Masks in that the CTI client wishes to
receive from this monitor.

UINT

AgentStateMask

A bitwise combination of Agent State Masks in

Table 6-5

that the CTI client wishes to receive from

this monitor.

UINT

Maximum message size (including header)

Table 5-34

CHANGE_MONITOR_MASK_REQ Message Format (continued)

Table 5-35

CHANGE_MONITOR_MASK_CONF Message Format

Field Name

Value

Data Type

Byte Size

MessageHeader

Standard message header. MessageType = 98.

MHDR

InvokeID

Set to the same value as the InvokeID from the
corresponding request message.

UINT

Maximum message size (including header):

Table 5-36

Client Monitor Service Messages

Message

When Sent to CTI Client

CLIENT_SESSION_OPENED_ EVENT

When a new client session opens.

CLIENT_SESSION_CLOSED_ EVENT

When a client session closes.

SESSION_MONITOR_START_ REQ

When monitoring of a client session starts.

SESSION_MONITOR_STOP_ REQ

When monitoring of a client session ends.