Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
6-24
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
CallType Values
CallType Values
shows the CallType values.
DEVID_CTI_PORT
The provided device ID identifiers a CTI
PORT (Unified CCX ONLY)
PORT (Unified CCX ONLY)
73
DEVID_ROUTE_POINT
The provided device ID identifies a ROUTE
POINT
POINT
74
DEVID_EXTERNAL
The provided device ID is an ANI number or
some other external identifier.
some other external identifier.
75
DEVID_AGENT_DEVICE
The provided device ID is the ID of an
AGENT Device (phone)
AGENT Device (phone)
76
DEVID_QUEUE
The provided device ID is the ID of a
QUEUE
QUEUE
77
DEVID_NON_ACD_DEVICE_
IDENTIFIER
IDENTIFIER
The provided device ID identifies a
peripheral telset (extension) that is classified
as being a non-ACD extension.
peripheral telset (extension) that is classified
as being a non-ACD extension.
78
DEVID_SHARED_DEVICE_
IDENTIFIER
IDENTIFIER
The provided device ID identifies a
peripheral telset (extension) that is classified
as being a shared line (0 or more telsets share
this extension).
peripheral telset (extension) that is classified
as being a shared line (0 or more telsets share
this extension).
79
Table 6-11
DeviceIDType Values (continued)
Table 6-12
CallType Values
CallType
Description
Value
CALLTYPE_ACD_IN
Inbound ACD call.
1
CALLTYPE _PREROUTE_
ACD_IN
ACD_IN
Translation routed inbound ACD call.
2
CALLTYPE _PREROUTE_
DIRECT_AGENT
DIRECT_AGENT
Translation routed call to a specific agent.
3
CALLTYPE _TRANSFER_IN
Transferred inbound call.
4
CALLTYPE _OVERFLOW_IN
Overflowed inbound call.
5
CALLTYPE _OTHER_IN
Inbound call.
6
CALLTYPE _AUTO_OUT
Automatic out call.
7
CALLTYPE _AGENT_OUT
Agent out call.
8
CALLTYPE _OUT
Outbound call.
9
CALLTYPE _AGENT_INSIDE
Agent inside call.
10
CALLTYPE _OFFERED
Blind transferred call.
11
CALLTYPE _CONSULT
Consult call.
12
CALLTYPE _CONSULT_
OFFERRED
OFFERRED
Announced transferred call.
13