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Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6      Constants and Status Codes
Agent Service Request Masks
Agent Service Request Masks
 shows the Agent Service Request masks. 
Silent Monitor Status Values
 shows the Silent Monitor Status Values. 
51
Task Ended During Application Init 
52
Called Party Disconnected 
Table 6-31
Disposition Code Values (continued)
Table 6-32
Agent Service Request Masks
DestinationCountry
Description
Value
OUTBOUND_SUPPORT
The agent login can support outbound 
feature.
0x1
Table 6-33
Silent Monitor Status Values
DestinationCountry
Description
Value
SILENT_MONITOR_ NONE
Normal call (non-silent monitor call)
0
SILENT_MONITOR_ 
INITIATOR 
Initiator of silent monitor call
1
SILENT_MONITOR_ TARGET 
Monitor target of silent monitor call
2