Cisco Cisco Computer Telephony Integration Option 9.0 참조 가이드
Chapter 3 Customization
Siebel Customization Basics
3-6
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Table 3-1
Cisco Driver for Siebel 7 Events
Siebel Event
Arguments Passed
EventAgentStatistics
Receives and broadcasts agent statistics
Arguments: See
CTI OS Event: QueryAgentStatisticsConf
CTI Server Event:
QUERY_AGENT_STATISTICS_CONF
CTI Server Event:
QUERY_AGENT_STATISTICS_CONF
Observe the following:
•
A corresponding EventLog will be used to
update a Broadcast table (corresponding
record).
update a Broadcast table (corresponding
record).
•
A placeholder record with “—” as the body,
but a corresponding Abstract field and a
corresponding recipients list must be created
prior to processing this event using Siebel
scripts.
but a corresponding Abstract field and a
corresponding recipients list must be created
prior to processing this event using Siebel
scripts.
See
for more details.
provides more
information.