Cisco Cisco Computer Telephony Integration Option 9.0 참조 가이드
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Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Chapter 3 Customization
Siebel Commands
Table 3-6
Cisco Driver for Siebel 7 Commands
Siebel Command
Arguments Required
AnswerCall
No arguments
ChangeBusyState
(See
(See
)
Optional:
ReasonCode
ReasonCode
Note
Does the following to the corresponding
CTI Toolbar agent state button:
CTI Toolbar agent state button:
•
If the current agent state is NotReady or
WorkReady, changes agent state to Ready.
WorkReady, changes agent state to Ready.
•
If the current agent state is Ready, changes the
agent state to NotReady.
agent state to NotReady.
On the Nortel Meridian, the command activates
the button to toggle only between the Ready and
the WorkReady states since there is no NotReady
state.
the button to toggle only between the Ready and
the WorkReady states since there is no NotReady
state.
The corresponding CTI Toolbar agent state button
looks pressed when the agent state is NotReady.
looks pressed when the agent state is NotReady.
ChangeReadyState
Optional:
ReasonCode
AgentWorkMode*
ReasonCode
AgentWorkMode*
Note
Changes agent state to Ready.
ChangeNotReadyState
Optional:
ReasonCode
ReasonCode
Note
Changes agent state to NotReady.
ChangeWorkReadyState
Optional:
ReasonCode
ReasonCode
Note
Changes agent state to WorkReady.
ConferenceComplete
No arguments