Cisco Cisco Aironet 1400 Wireless Bridge 전단
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EXECUTIVE SUMMARY
CUSTOMER
Kane County, IL
•
Adjacent to metropolitan Chicago
•
450,000 residents; adding 16,000 to 20,000 annually
•
1,400 employees
INDUSTRY
Public Sector
BUSINESS CHALLENGE
•
Maintain public safety
•
Improve services to constituents
•
Direct more taxpayer funds to economic development by
reducing operational costs
reducing operational costs
•
Support educational excellence
NETWORK SOLUTION
Kane County created a connected community in two
phases. First it built a Cisco foundation infrastructure,
including wireless access for a remote building. Next it
added Cisco IP Communications, which improves
customer service, enables citizen self-service, and
significantly reduces recurring costs.
phases. First it built a Cisco foundation infrastructure,
including wireless access for a remote building. Next it
added Cisco IP Communications, which improves
customer service, enables citizen self-service, and
significantly reduces recurring costs.
BUSINESS VALUE
•
Improved public safety by establishing a standing
emergency conference line and offering enhanced 9-1-1
services
emergency conference line and offering enhanced 9-1-1
services
•
Increased service effectiveness with automated call
routing and interactive voice response
routing and interactive voice response
•
Freed funds to invest in the economy by reducing phone
and conferencing bills by more than $186,000 annually
and conferencing bills by more than $186,000 annually
•
Enhanced educational programs by providing high-
speed Internet access for schools
speed Internet access for schools
CUSTOMER SUCCESS STORY
A “CONNECTED COMMUNITY,” KANE COUNTY, ILLINOIS
IMPROVES PUBLIC SAFETY, DELIVERS SERVICES MORE
EFFECTIVELY, AND STIMULATES ECONOMIC DEVELOPMENT
IMPROVES PUBLIC SAFETY, DELIVERS SERVICES MORE
EFFECTIVELY, AND STIMULATES ECONOMIC DEVELOPMENT
With a new network that supports both voice and data, Kane
County, Illinois, has transformed its business processes for
delivering services to constituents. Safety has improved
because the county can instantly connect decision-makers in
various locations during emergencies. Service effectiveness
has increased because the county call center can handle more
citizen calls, even while saving US$186,000 annually. These
savings and others free taxpayer funds for investment in the
county economy.
Map of Kane County, IL
Located in a fast-growing portion of the Chicago metropolitan area, the
Kane County government serves a population of more than 443,000
people with a staff of 1,400 employees. Originally a prairie community, Kane County today is a thriving agricultural-industrial area and the fifth
most populous county in the state. “The residents of Kane County are a sophisticated group of people who have high demands of their public
officials and departments,” says Roger Fahnestock, the county’s director of Information Technology.