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User Guide for AsyncOS 9.8 for Cisco Email Security Appliances
 
Chapter 31      Policy, Virus, and Outbreak Quarantines
  Working with Messages in Policy, Virus, or Outbreak Quarantines
Additional options are available for messages in the outbreak quarantine. See 
Related Topics 
 
Sending a Copy of the Message
Only users who belong to the Administrators group may send copies of a message.
To send a copy of the message, enter an email address in the Send Copy To: field and click Submit
Sending a copy of a message does not cause any other action to be performed on the message.
About Moving Messages Between Policy Quarantines 
You can manually move messages from one policy quarantine to another on a single appliance. 
When you move a message to a different quarantine: 
The expiration time is unchanged. The message keeps the retention time of the original quarantine. 
The reason the message was quarantined, including the matched content and other relevant details, 
does not change. 
If a message is in multiple quarantines and you move the message to a destination that already holds 
a copy of that message, the expiration time and reason for quarantine of the moved copy of the 
message overwrite those of the copy of the message that was originally in the destination quarantine. 
Messages in Multiple Quarantines 
If a message is present in one or more other quarantines, the “In other quarantines” column in the 
quarantine message list will show “Yes,” regardless of whether you have permissions to access those 
other quarantines. 
A message in multiple quarantines: 
Is not delivered unless it has been released from all of the quarantines in which it resides. If it is 
deleted from any quarantine, it will never be delivered. 
Is not deleted from any quarantine until it has been deleted or released from all quarantines in which 
it resides. 
Because a user wanting to release a message may not have access to all of the quarantines in which it 
resides, the following rules apply:
A message is not released from any quarantine until it has been released from all of the quarantines 
in which it resides.
If a message is marked as Deleted in any quarantine, it cannot be delivered from any other quarantine 
in which it resides. (It can still be released.) 
If a message is queued in multiple quarantines and a user does not have access to one or more of the 
other quarantines: